Do not live at property location so I cannot "confirm it"

I recently bought a condo in Kauai Hawaii.  It is a vacation rental and I do not live there, but will go there several times a year.  I would like to list on Booking.com and created the property in my account.  However, I will not be there to receive the letter.  I saw in the documentation to "contact support" in this situation for other ways to verify ownership, but I can find now way to contact them.

BrookAve 2 years ago


do you not have someone local you trust who could check post for you?


have them take a video of the front and the street sign?

then request video alternative and submit the video





 contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox




Profile picture for user Jarratt - Account Advisor j
Jarratt - Acco… 2 years ago

Hi Matthew, 

To reiterate BrookAve's advice above,  if you have a local contact who could check the post for the verification code, or who could complete the video verification process on your behalf, that would be the quickest way of getting the property live for bookings. If not, then please contact the support team following the steps outlined above for alternative options. 


Kind regards,