Dorm room rates-changing discount

I am adjusting my prices to be more competitive than my competitors. When I originally set my listing I made the prices the same as everyone else. The dorm rooms for some reason female and male, only allow to book the entire room of 8 beds, and if not then they get a discount from total price per bed they don’t take. I had to input this amount. This amount has now changed, but it seems I can only change the total amount, and there is nowhere to adjust the discount amount per bed. Which throws off the cost per bed because I have a lower total price for the room, but the same discounted price per bed, but that discount was at the higher price so it is no longer congruent from the total price per bed, if that makes sense. 

for example mixed dorm, customers can order 1 bed at a time. But for female and male dorms, they book 8 minus the leftover amount from what they want. So I have to list the dorm at 80€ if I want the price per bed to be 10€ and then each bed less they want, they get those beds x10€ discounted from the total price. But I want to lower my rate to 8€ per bed, so I change the total to 64€, but the discount per bed stays 10€ (the old amount), which makes 1 bed way cheaper because instead of each bed discount being x8€ it’s x10€. I have tried the partner assistant in the app but it’s no help. There is no other chat option so I’m asking for help here if someone has changed this discount rate how they did it. I have also tried extranet but there is no option there either. 

BrookAve 2 years ago


best to contact partner support to directly assist




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

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