Double booking

It’s my first time to be a host.

I believe it’s the system problems. My property is booked 3 times as the same day. I couldn’t cancel by myself 

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Sharonpowney 3 years ago

If you have a double booking are you listed on multiple sites? or did you have too many rooms open?  You have posted this on the partner forum so we cannot see your setup to be able to assist more.  Contact the guest and explain and ask them to cancel.  If you get booking.com to do it they will charge you a relocation fee.

If you need to contact booking.com help team using Inbox icon on Extranet.