Emergency : I need to cancel a booking
I have got a problem.
A guest has made a booking for 1 people. She wrote to me to tell that finally, there will be 2 guests.
She and her son. The room has a double bed ( no possibility of added bed ). She only paid for one people. She lied about her booking.
I asked her to call me by phone but she did not and still does not.
So, I want to cancel this booking but I don't know how to do. Please help me !