First payout

Is the first payout going to send in 30 days because it’s the first one? 

i still have t got my payout for my first booking. The app collected the payment however my card wasn’t set up and they are trying to charge me commission on a payment i haven’t gotten. Since i started on this app i haven’t been able to contact anyone and this is going to make me leave the app. It’s to difficult and no one to help.