Guest booked at lower rate than what I have posted.
Hello - I have sent a message to Booking as well, but the guest is pressing for a response on this ASAP so thought I might be able to get help here. ALERT: I am a booking.com newbie.
The guest sent me a screen shot of their booking and the total is almost $100 less than it should be. The amount is showing correct on my end so something got lost in translation. I checked exchange rates and the Singapore dollar has not fluctuated enough to cause this much of a difference.
Anyone else experience something like this?
Are you sure that it is a screenshot - not a Photoshop art?
Yes, you are correct - it is very blurry. Sorry about that!
Yes, it is for Christmas. No, I am not using a channel manager yet. So manually putting them in.
I just got off the phone with Tech Support and here is what I learned.
- Because this guest was booking from Singapore and due to laws there the VAT was not included on their side. So the difference in what I am seeing as the total is including the VAT but the guest is seeing a total with no VAT included. The math validates this with a few adjustments for varying exchange rates.
So I will be making some changes in my rates to deal with the varying laws of all the countries on the globe.
Thanks for taking time to take a look!!!
@Villa - it was 2 screen shots side by side to show the difference. Sorry if it was confusing.