guest cancellation

Hi everyone

I am new to this so would appreciate your assistance.  A guest has booked for New Year and may have to cancel due to travel restrictions which are the law here in Scotland.  They stay in a different area to where the house is.  I am unsure if they do cancel showed I :

1. Not charge at all? (heart says not to charge them)

2. Not sure if i can actually charge them?

3. If they cancel can i change it so as they are not charged?

Thank you in advanced from a confused person

BrookAve 2 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Joanne


This is a premium date, so i can imagine you might be thinking ,lets clear this booking so someone else can have it.


The first thing I would check/ask is , did they pre pay, to BdC at checkout or directly to you?


Why this matters is to confirm there is funds should they No Show, or cancel with short notice.


For cancellation I would charge 50% and tell BdC to refund 50%.

Did you actually setup a proper cancel policy? and what did you set?






Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

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