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guest paid through credit card but she wish to cancell it. How will I gave her the refund?

guest paid through credit card but she wish to cancell it. How will I gave her the refund?I  didn'nt receive yet the payment. 


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Thuild - Your … 5 years ago

Dear Punongbayanrosalinda,

Did they pay to BDC? Are you getting paid by BDC for the reservation?

If so, you cannot refund anything, BDC has to be the one doing it, so the guest needs to speak to them.

Best regards,

Zsolt - www.thuild.com