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Help with editing rates please?

Hi, I am new to BC and have to confess I'm finding the system non-user friendly.  My 2 bed cottage is currently advertised as per BC's recommended rate plan that reduces the standard rate down according to the number of guest i.e. its a different price for 4, 3, 2 & 1 guest I want to edit this so there is one rate for the house (or at least limit the level of reduction down to 2 guests and no further) - applying logic of looking through policies and rate plans, together with a search of the partner guides has not led me to the know-how - does anyone know how to make this change please.  Assistance would be greatly appreciated. Many thanks Nicky

BrookAve 2 years ago


Hi nicola,


I dont have anything in mind as of yet but in the mean time phone Partner Support as they will be able to see it in real time, where we cannot.





Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

2 years ago
Nicola Hughes 2 years ago

That’s really helpful thank you 

2 years ago