Help please - Can not contact Booking.com, can't get property verified!


I have a boutique rural accomodation business. I created the booking.com profile months ago, uploaded photos etc. I have requested the verification letter numerous time however I have not received it. All the post for the property is collected from a local post office, and nothing has arrived. I have messaged Booking.com through my inbox for weeks and have received NO REPLY. I have also called and they have told me that I the local team will be in touch ASAP, still nothing. 

My property is listed on AirBnB and is performing well, I have great reviews, I just want to add Booking.com to my channels. I don't know why this is so hard and why I have not been contacted when I have requested help for weeks and weeks now. 

What is the alternative way to get my property verified? How can I contact the local office in Australia to assist? The phone number connect to overseas call centres who can do nothing. 

BrookAve 3 years ago


see below and ask for alternative method


Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox