k
1
Kane van Diermen
urgent
seeking advice

Help please - Can not contact Booking.com, can't get property verified!

Hello, 

I have a boutique rural accomodation business. I created the booking.com profile months ago, uploaded photos etc. I have requested the verification letter numerous time however I have not received it. All the post for the property is collected from a local post office, and nothing has arrived. I have messaged Booking.com through my inbox for weeks and have received NO REPLY. I have also called and they have told me that I the local team will be in touch ASAP, still nothing. 

My property is listed on AirBnB and is performing well, I have great reviews, I just want to add Booking.com to my channels. I don't know why this is so hard and why I have not been contacted when I have requested help for weeks and weeks now. 

What is the alternative way to get my property verified? How can I contact the local office in Australia to assist? The phone number connect to overseas call centres who can do nothing. 

b
11
BrookAve 1 year ago

 

see below and ask for alternative method

 

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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