House in Lava

Good morning
My name is Marek ***. I am your partner number ***. I have a house (House in Lava) in Iceland.
Mo cottage was blocked because the location could not be confirmed. Unfortunately this is a holiday home and does not have an address. So the mail doesn't reach him. However, access is very easy and simple. A consultant was to report to me to unblock it. Until now, nothing is happening and the house is still locked. I expect guests in a few days and I don't know what to do next. Please contact me for quick action. greet Marek

BrookAve 3 years ago


Hi Marek,


1. No one will contact you.

This is partner community, BdC Support team do not monitor and respond.

You must make contact yourself.

Extranet > Inbox > Booking Messages, click on See contact Options to reveal.



2. Community Guidelines. Do post booking info , numbers, phone numbers, email etc.. Auto moderator will remove them.



3. Location confirmation can be done using Google maps, take the URL of the pinned location and message it to support team.



4. Auto Messages & How to Get Here templates

Create a Template for message to Guest for How to Get Here, and include as much detail and steps to arrive safely. In clude the google url or google short url  reference to.