How can I set the stars for my hotel?


Our hotel started to work in December 2019, and we have received a 4-star status in 2020.

On the web-site our hotel is still rated as the NO-STAR hotel. How can I modify this information and start listing my rooms as a 4-star hotel?


BrookAve 4 years ago




Welcome to the partner community , by partners for partners.

If you have an offical star rating for where you are based , simply message a copy of it to the Support team and they will set it for you.


See below for contact info.



Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

Under Booking.com Messages,
Click on Contact us to reveal the phone number.

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.