How to cancel the booking of a guest without a fine?

I am a newbie here, a guest has booked my apartment but it's been already booked by another guest on AirBnB. What should I do in this case? will be grateful for help

Bakeyrabina 3 years ago


The cancellation of reservation. First you click on reservation detail of guest. on right hand side you have option to cancel it.

with regards

Кристина толог… 3 years ago

But there're only 2 options available : 1) to make a request of cancellation (which must be confirmed by the guest) 2) to mark as non-check-in 

I can't choose any of these options....

BrookAve 3 years ago

yes you can.


You simply do it yourself in the Extranet. or call the BdC support team directly, as no one will call you based on posting in here.


If you engage BdC Support to do a cancelation , it may likely result in you paying for relocation.


Below is the method , steps I use, and it has served me well.


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.


Kind Regards


PS : please take the time to complete your profile and add the property listing link

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