How to Cancel Guest Booking

My first time to list property in this platform. The calendar wasnt updated so someone book from 15 to 18 May which is already occupied. How to cancel it as in the Request Reservation shows that need to call customer service. What is the custoemr service number

BrookAve 2 years ago


contqact the guest and explain and ask them to cancel their booking and you will then waive cancel policy by system notification.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox