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I am new on booking.com and I did a mistake - IT MUST BE POSSIBLE TO CANCEL A BOOKING?!
Hi!
I have a dubbel booking the 7th of June. The person that booked the house will not respond to my message. I am new on booking.com and I really have to cancel this booking? It must be possible?
We had the same thing happen. I called in, told BDC that we had another accommodation to offer guest (an upgrade at same price). They said they would reach out to customer. Didn't hear back, so I reached out to her through the extranet messaging. She accepted offer via extranet, but now I can't get BDC to help me change the booking. Still waiting. They did say they would help..so I am hoping.
Thank you for your comment Joye! Hope it works out for you. Its really frustration this...where is the service? They take 15% provision but no help...
Hi Lovisa,
Sadly Booking.com is normally very strict regarding doubles. But as Joye said, maybe just phone them and talk to them.
Hopefully they can help.
BTW, I tend to be impatient - but today they totally helped me fix this. Luckily, I had another accommodation to move guest to. Don't know what would happen if I didn't.
Good luck.