I am new on booking.com and I did a mistake - IT MUST BE POSSIBLE TO CANCEL A BOOKING?!
I have a dubbel booking the 7th of June. The person that booked the house will not respond to my message. I am new on booking.com and I really have to cancel this booking? It must be possible?
We had the same thing happen. I called in, told BDC that we had another accommodation to offer guest (an upgrade at same price). They said they would reach out to customer. Didn't hear back, so I reached out to her through the extranet messaging. She accepted offer via extranet, but now I can't get BDC to help me change the booking. Still waiting. They did say they would help..so I am hoping.
Thank you for your comment Joye! Hope it works out for you. Its really frustration this...where is the service? They take 15% provision but no help...
Sadly Booking.com is normally very strict regarding doubles. But as Joye said, maybe just phone them and talk to them.
Hopefully they can help.
BTW, I tend to be impatient - but today they totally helped me fix this. Luckily, I had another accommodation to move guest to. Don't know what would happen if I didn't.