I am new here. How to collect payment from guest


I have read many articles about this issue but I do not understand clearly

I have listed my property - Han Apartment, Da Nang, Vietnam - on Booking.com. My policy is:

"- Do you want to charge guests before they arrive?-> Yes

- When do you want to collect prepayment? -> After free cancellation ends

- How will you receive the prepayment? -> Bank Transfer

Prepayment Summary

The guest will be charged a prepayment of the total price of the reservation in the 14 days before arrival. You can only collect this prepayment from the guest in the 14 days before arrival."

I got the first booking, an instant booking. I only see her email and phone number. Today she is going to check-in at 4PM but I still do not see any payment or notification from Booking.com

So with policies above, how can I collect prepayment? I would like to collect a full payment to get a commitment from guest like Airbnb or Homeaway

No reply from guest so that I am worry she does not come.

Thank you in advance :)

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fluff 4 years ago

If available in Vietnam you need to opt in for the Payments by Booking scheme. They collect payment on your behalf and pay you later.


See if your bank will allow you to have "off-line" credit card facilities, then you may charge the guest's card directly according to policy.

Failing both of those, investigate if a third party card company is available to you.

Without one of the above you have zero guarantee of receiving any money.

If you are already on the Payments by Booking scheme then you will receive payments on the 15th of the month following the month of check out date. Some countries also have a more frequent payment system available.