I can't get payment information to work
I go to enter my bank account information in the extranet and for some reason, my date of birth is locked so I am unable to use the drop down box to put in my birthdate. WIthout this, I am unable to receive payment. My location has already been confirmed. HELP!
There is no toll free help line for partners, but if someone knows of one, please pass it along!
What browser are you using?
Try refresh browser cache with CTRL+F5, else:
Please try one of these also:
Dear Holly Bell, thank you for posting in the community!
If you have tried the tricks that Barry Reilly has suggested and still experiencing the same issue the best option is to contact our support team for further assistance. You can find the number in the list below:
Best of Luck!
Ok, I hit CTRL F5 and it refreshed the screen to allow me to put in the birthdate and everything looks ready to work. Only problem now is the SUBMIT BUTTON DOESN'T WORK. I pushed SUBMIT and nothing happened.
If you return to it does it start off again from the same stage or does it appear finished.
Take a screen shot, if on windows 10 there is screen clip or snipping tool.
Generic method is use [ALTGR] + [PRNT SCRN] to copy current active window to clip board then paste into some thing such as 'mspaint' to save it as an image.
Image icon above the edit lets you attach
It still shows my payouts are suspended.
Please answer the following:
OS = MacOs or Windows , If Windows Os which version ? 7,10 or other , If other what ?
Browser Used = ??
Is there Antivirus or an Internet security pack that covers browser security and not just anti-virus?
Avast, Bitdefener, McAffee, Norton, Symantec, ESET, Other , If other what?
Have you got another computer to you can try this on?
Windows. OS 10. Chrome. McAffee
Hi Holly Bell!
We've checked your Extranet settings and all buttons seem to be working well.
Please try to clear the browsing history and then log in to your Extranet using Google Chrome.