t
1
I had an unhappy guest that didn't want to pay security deposit into my account .wouldnt cancel booking himself ... Insists I cancel, I have been unable to action as was same day booking.additionally I can't contact customer support directly ..
I am happy to provide full refund to get rid of rude,intimidating client. What do I do?
Hi Tania,
when this happens treat it as guest failed to prepaid and use : Request Cancel.
choose the 1st option then , follow the prompts, then phone partner support ( CS is not for partners, only Partner Support team is).
however as it looks like he paid the rate and not the deposit, he is not entitled to a refund.
I would not give him a penny , even if he doesnot turn up. He will quickly learn to be humble and not a dick!
else
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
THANKYOU so much , I have been going around in circles for over 24 hours.
I was unable to cancel guest booking because it was same day .
Finally I managed a "No show" option and gave him a refund.
I don't want the hassle , but I am really annoyed at this person's terrible manner .
He seems like he will be very vindictive if he gets an opportunity.
I do have other queries , but they are not urgent so I will research more !
Thanks again
hi Tania, share the other questions lets see if i have already covered them in my guides.
click my name to see all my guides
Ok THANKYOU,
So it appears that guests find it offensive to be asked to pay a security deposit after they have booked and paid for their accomodation with the site .
Quote "red flags " and it seems "dodgy " to be using a personal account (even when explain that BDC doesn't facilitate this payment.)
Is there someway to notify guest at time of booking ?
Is there an easier way of requesting, receiving and then crediting these security deposits? (We don't want to be present for cash transactions, and we don't have credit card facilities...we are a small family self contained on site bnb)
This gets really complicated with last minute bookings , because they pay , and expect to walk in ... but then I give them the "we can't give you key access code until we receive security deposit.".. puts everyone on edge !
Can I poke another query as well ?
Any tips for guests that don't respond to inbox communications?
Don't know if they are not responding or actually haven't seen /don't know they have messages !
Cheers
Tania