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I have not received verification code for my object adress

I'm trying to register my Apartment on booking, but Ive not received verification code despite waiting for more than a month. I'm not able to request a new code because of application error. My object ID is ***. How can I finish my registration? 


Profile picture for user barry.reilly.winnov.net b
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BrookAve 1 year ago

 

request video method

 

best to contact Partner Support for  assistance 

 

 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Method 3:  *** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

Profile picture for user dhans_.hotmail.com h
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Hans Damen 1 year ago

Once again, reposting this is not helpfull at all. 

Profile picture for user Janita - Account Advisor j
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Janita - Accou… 1 year ago

Hi Anna, 

As BrookeAve reported, you can request a video verification to move the process along quicker. Please reach out to Partner Services. You can find their number under Inbox > Booking.com messages > See contact options then select any option > Other > See all contact options. 

Thanks!

Profile picture for user dhans_.hotmail.com h
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Hans Damen 1 year ago

Dear Janita,

We are having the same problem. We were told that verification codes are no longer send out "because of covid"(???). There is also no longer the possibility to upload a video. We get a lot of sympathy via messages and telephone, but this does not change anything. The 25 days mentioned for verification are now  more than 125 days allready. So it's not working fine and quite frustating after having worked hard to get the location up and running ánd providing all the necessary information to hit a dead end all the time.

Best regards, 

Hans

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Julian Philpott 1 year ago

125 days!!! We were told to expect 10 days for this to be completed, and it's been over 30 already but 125 days is crazy. I'm seeking legal advice in 48hrs if the situation remains unresolved. I believe BDC are in breach of contract.

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Julian Philpott 1 year ago

Hi Janita. When we asked for this from the Partner Services team, they said they were no longer offering this. How would this work in practice in any event?

Profile picture for user Janita - Account Advisor j
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Janita - Accou… 1 year ago

Hi Julian, 

I am not able to help with specific listings I am sorry, but in the past there have been colleagues who do a video call with the owner of the listing to be taken around to prove that the property does exist and there is no fraudulent behaviour. 

Profile picture for user Janita - Account Advisor j
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Janita - Accou… 1 year ago

Hi Hans, 

I can understand your frustration and I am sorry to hear about the delay. 

The method I suggested was for you to have a video verification call with an Outbound Executive from Booking.com as opposed to uploading your own video. 

Please send through a request for this via the method above and as soon as someone is available they should be able to arrange a time with you. 

Thanks! 

Profile picture for user dhans_.hotmail.com h
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Hans Damen 1 year ago

Thanks Janita,

Frustration is the right word. The suggestions here on the forum are all fine, but they are not being followed up once you send a direct message.  No help whatsoever, over more than 5 months. Nobody can explain what the problem is, our profile is 100% filled. Only waiting for the verification…

and waiting….

and waiting…

 

Profile picture for user Claire - Account Advisor c
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Claire - Accou… 1 year ago

Hi Hans,

Unfortunately the processes can differ a little from country to country. Sorry for the wait but the team in your country should be able to assist with an alternative verification method. Can you kindly try giving them a call if they are not responding to your messages. 

You can compose a message or give them a call via your extranet under Inbox > Booking.com messages. From here you will either see a ‘Contact Us’ button or ‘See Contact Options’  then under contact us select the relevant topic > Other > then click ‘See all contact Options > Message or Call.

KInd regards,

C.Chin

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Wow Farm House 1 year ago

After seeing you msg I completely lost hope about bookin.com...

Seems like booking.com is least bother about partners... I am also in same situation.

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Wow Farm House 1 year ago

After seeing you msg I completely lost hope about bookin.com...

Seems like booking.com is least bother about partners... I am also in same situation.

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Julian Philpott 1 year ago

Please take a look at another thread where this issue is causing problems for others too: "Account disabled after property listing"

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Ayşın KAPLAN 1 year ago

This is a very common problem. Please hear the voices of these partners now. How will you get commission if I can't do business?

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Wow Farm House 1 year ago

I also have the same issue... booking.com is so pathetic in this... my property is in closed status for more than 45 days now... no responds... simple asking me to be patient.... 

they say they dont have people to do the work.***

Waste of time in talking to booking.com

Waste of time in mailing them and you will get standard mails.. ask to be patience... they really do not know the meaning of patience. they are trying to make us patient only. My BP has gone high while talking to these people.. simply waste of time. AIRBNB is much better. they did everything online.

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Wow Farm House 1 year ago

I fought with customer care last 45day and lost hope.... their answer is to be patience. 

Even a person from Mars could have come by walk and complete the verification. This is something else... They had so many issues in the application. 1st they could not bring any one live 3 months back. now they having this issue. This is something bigger than we thought..

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Julian Philpott 1 year ago

To keep this post updated, we had our property(ies) verified in the UK yesterday, via a WhatsApp Video Call. We were told that this wasn't something that BDC did anymore, but 45+ days down the line, I received a call from Russia asking to set up the call the following day. We also received a separate email, asking us to schedule the call in. The lady was great. Essentially, we just needed to show her the building name on the outside, the building itself and then the interior. She was taking screen gabs to compare with the photos on our listing. Satisfying herself that they were in fact one and the same, the listings were reopened within 10 minutes (you have to manually click a blue button in the Extranet to reopen it, but the option was up there immediately after the call). Not sure why we were verified before others who have clearly been waiting much longer, but we did kick up quite a fuss and submitted a formal complaint, and threatened legal action, as well as other avenues. No idea if that had anything to do with the outcome, but I would suggest you keep calling every day and continue to press home the urgency of your situation. 

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Celia & David … 1 year ago

Thanks for this description and update.  We were offered the video call, went to a lot of trouble to arrange for our property manager to be at the property for the two specific dates and times agreed.  We live in a different country to our property so rely on our local manager.  Bdc then rang at a completely different time when the manager was no longer there (she has other properties and jobs to go to).  Then every time we call we were told that we hadn't answered the call, after that, we were then told they don't do prearranged appointments for the video call and only a generic time to call (Mornings or Afternoons).   Sounds like an old Soviet operation.  By the way, this verification was not done at the outset, so BDC took bookings and we have had guests how have reviewed (so clearly we are where we say we are on the advert!).   At this stage now going to a formal complaint.   Six weeks now (told ten days, then 21 days, than 25 days....).