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I want to cancel a reservation like host

I'm new here and I wanted to cancel a reservation done last minute because the calendar from airbnb didn't suncronize with booking calendar.What should I do?


Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 months ago

Hi Mandalina and welcome to the Partner Community. 

 

Contact booking.com directly the soonest through your Extranet inbox or call your local office to assist you to avoid paying charges for cancelation. 

 

Please note that sync is not in real time and double bookings can occur.

 

 

Wish you luck.

 

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madalina bratosin 2 months ago

Hello

 

Thank you for the info, but how I can find the local office number to call? Or what it is extranet inbox?

 

Thank you again