v
1
I would like to talk about my verification on Booking.com.
I am new partner , my house registered on site and I started with reservation, but last night I received a message about removing my object from the site due to location verification . We did not receive any letter about location . What is happening and when my facility will be available and visible on site?
I'm sorry to hear of your troubles getting your new property verified. The available options to verify new properties differs by country, have you asked the support team for alternative options, if you are unable to receive a verification code? Apologies for the delays here, but the partner support team are the best point of contact to manage this.
Booking.com published a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
We contacted your managers from Croatia but they did not help us. I do not understand how you let us on the site almost a month we had a lot of reservation and reviews from guests who stayed at our home, good reviews , and after that you close us for reservation because you must check location!!! And you close us before our holy holiday ,Easter, when Budva has a lot of guests .It is not professional, especially because you had reservations and reviews of guests who were in our facility.
We are having the same problem this is not normal .
I am having a similar issue where I am not getting the location card after more than a couple of weeks, I already requested a second.
I started having some reservations as well, hope this gets sorted quickly.
We have the same problem heren in Netherlands.
Very bad for business
And here , you answered me after six days !
I have the same problem. And I suppose that they want to solve the problem. I red a lot of axamples and have some friends who works but their apartments never got location verification.
i asked them why they put my apartments on their pages when they didn’t know locations, and now when they got good reviews they stoped to advertise it.
Can you send me your address to contact you. I think we have big problem in Croatia
Yes , of course, Danilo +382 68 600 455, Budva.
I think ,also, that we have a big problem with communication and managers of Booking.com.
If they do not solve the problem, I will cancel my account and I am already working on opening the facility on other sites, especially Airbnb
I understand, we have the same problemen in Netherlands. I think either short on staff or not willing to spend money on staff.
And believen Airbnb is the same, i think even worden. I woud recommend a smaller site prreferably one from your on country or other country were you expert most vissers from.
Cheers
André
It worked for me. I had to wait a few days but i reopened it. Just apload the videos they ask for. Try to email them all the time . I didnt gave up . So dont give up
I have the same problem!!
I’ve been waiting for 3 months, videos uploaded, synchronization with other platforms ok, no news! I am waiting to honor the reservations and I am closing my account here.
Eventually after two or three weeks, I received the locator card. But this was in central Lisbon...
I have a similar problem.
Croatia, waiting for full 4 weeks now that property ownership (after I bought it) is transferred to my account.
The season is starting and all I get from Support summarizes into "You have to wait".
How long?
What is going on with you, booking.com?
BTW, great that I received virtual fireworks and confetties upon my post above.
Really great work and resources spent. Congratulations!
You guys managed to produce useless childish cartoon for users who post here desperate for advice and solution, but you can't observe your clients' properties and approve so your clients can actually work. Great job.
We finally got an answer and opened the site, after I don't know how many weeks and spent phone bills, because we called every day the representatives of booking in Croatia. You have to be persistent and unfortunately insolent, we sent a video twice and then called countless times. In the end we wanted to call the owner of booking.com because I don't know does he knows about all these inconveniences we have, because they live off our commissions and treat us this way.
Lucky you!
I receive every day the same answer: you have to wait!
Croatian support and international, they are kind and check all, but powerless with some fantom financial department that has to approve transfer. And noone can reach them.
We even have guests booked that we now have to ask to cancel, as currently my property is in between transfer, belongs to noone and has no bank account to pay.
Is anyone from booking.com here to try to help?
I have the same situation in Poland. I`ve been waiting 3 months to receive letter with verification code - of course with no success. Video sent - no reply. Moreover, many requests to speed up the process. Everything without receiving the problem.
And finally today they`ve sent me an e-mail with information that thet have to close my site because I haven`t confirmed location of my apartment.....
I managed to complete my issue with transfer of ownership, after almost 7 weeks of daily calls, mails, all the possible communication.
And after I completed this and opened the account for booking finally - I got this message about location verification. Although this property has been on booking.com sinse 2017, has great reviews, has now couple of reservations already ...
I have sent video for verification like 2 weeks ago without any movement, now live in fear that account will be blocked like some of you stated above.
Support staff in Croatia is useless (at least numerous agents I talked to); I solved initial problem with ownership transfer only once I started calling after midnight and receiving USA support team. They put an effort to push it through and only then I moved on. This was completely different level of support.
I have the same problem in Malaysia
I upload already video and that video was successfully uploaded butt still the same problem and when I call to helpline the answer is just wait wait and wait not good for business