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Invalid credit card

Was informed of an invalid credit card  used by a client but don't know how to cancel his reservation.



Profile picture for user b
BrookAve 3 years ago


Simply logon to the admin dashboard , extranet.


Click reservations, then that guest, on right pane of the reservation details you will have cancel options and no show etc.

You would be better off using Partner Help, Contact Us to get a phone number to speak to BdC advisor directly to get them to do it due to the scenario.


Kind regards, merry xmas