Invoice and not open yet

Dear booking 

This Novavita Spa & Bungalows 

I have receive an invoice for $216,00 and it says is because a reservation made for an amount of $1.800,00. 

I have to clarify that my property is not even open to the public. How is this possible? I haven't even receive the location confirmation code. 

Im sure there is a mistake in your system. Please fix this and get back to me asap. 

Im copying the invoice (its in Spanish so im translating it for you) 

ID del establecimiento - ID property: ***

Número de factura (invoice number) : ***

Fecha (date) : 6 /4/20

Período (period): 1/3/20 - 31/3/20


Descripción Facturación Comisión - Invoice description of commission 

Reservas - Reservation amount  USD $1.8 0 0 ,0 0

12 % USD $216 ,0 0

Total Commission USD $ 216 ,0 0

El plazo de pago vence- Pay until : 19 of april 2020

Para pagar esta factura con tarjeta de crédito , inicia sesión en la Extranet (Extranet > Administración > Facturas) y selecciona la factura (o facturas) para realizar el pago . Ponte en contacto con nuestro equipo de administración si tienes alguna pregunta.

Profile picture for user info.greenharborpatong.com f
fluff 3 years ago

Find the invoice on extranet, open it's statement, find the booking and select "dispute" box on the right, followed by submit at the bottom of the statement. 

Another box will appear asking for details of your dispute, fill appropriately and submit/save. In a few days BDC will check the error and issue a credit note to cancel out the invoice.

Buena suerte y mantente saludable.