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Issue a Letter to state that the amount paid for booking is not refundable to get a visa!

Dear people,

Since i'm new to, can someone help me with this? I have a customer from Jordan and he requested from me to issue a letter that says the money he will pay to book will not be refundable in order to get a visa from the Embassy. Who will have to issue such a letter? Me or

Thanks in advance,


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Leandri Klopper 5 years ago

Hi there,

This does sound a bit suspicious.

My suggestion would be to tell him to download the confirmation letter from or even to take screen shots. IF he booked on the non-refundable policy, then it should show on the booking. Then you don't have to write anything as it's stating officially on the website.

I wouldn't get involved with that, it does sound a little bit sketchy.

Keep well.