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Letter Code

Hello, I am new on Booking. Booking sent me the letter code which supposed to come at my address in 14 days. Those days passed and I still haven't received it. What can I do now? Thank you anyways on your support. All regards.


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Ivana - Commun… 1 year ago

Dear Sadik,

I'm sorry to hear about the delay of having your new property verified. The available options to verify new properties differs by country - please have a read through the following article for more information.

We have had a huge influx of requests for verifications with new properties listing and currently have a backlog for this. I'd recommend giving the letter a little bit more time to arrive - alternatively, please contact us so we can arrange an alternative way of verifying your address.

To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages

This article here explains a little bit more about the verification process and don’t forget to have a read through our Hot Tip #1, that focuses on Location Verification.

I hope this helps.

All the Best,

Ivana