Listing could not be found when searching for the property

Hello all,

I have listed my property on booking yesterday but I still cannot see it when I search for hotels in the area.

My property is shown as being listed and live on my account, but when I try searching for it on the booking website or app, it does not appear.

Does anybody know what might be the problem?


Tsvet Spasov

BrookAve 2 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Tsvet Spasov


Since it was only yesterday , there probably is not an issue at all.

Logon to the Extranet, and check top right for 3 Circle Menus.


If you can see those , it is under the second circle menu- click on View My Listing. or right click to open in a new browser Tab.


AS a new partner a typical oversight is that once you have setup Room Type or Layout under Property menu and have links Rate Plans, then your Availability calendar is active ,and people can book immediately.


Where this becomes a problem is where a new Partner has other features set to be setup and or finish setup in physical location.


I strongly recommend if you are not 100% ready to accept guest, immediately set the Room Types to Closed for a date range.  Try Monthly View to see or use the bulk edit tool.


Also for a quick start on availability and options check out my digest :




Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile