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Listing went live before I was ready


I'm new to and recently created a listing for a property I manage. I have it listed on other website and have already taken a few bookings. I unknowingly put the listing live before it was ready (I hadn't updated any availability or even added any photos), but have received a couple of bookings.

This is a mistake and I've contacted the guests to explain the situation and requested that they cancel, but is their any official channels for this that I can request cancellation? Any advice would be awesome!


Thanks, George

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Ivana - Commun… 1 year ago

Good morning George,

greetings from and it's great to have you and your property with us. 

Please get in touch with our dedicated partner support team and they'll be happy to assist you.

To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on messages has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.

All the Best,


Maya Jurt 1 year ago

Nothing works. I had not even my Pin number set to activate my account and I already received a booking for the next day. I was not ready to receive guests but I made it possible, arranged with the guest that he would shorten his stay by six days, and I would pay back his expenses for the six days. Now the guest wants his money immediately and threatens me verbally, while I just ask booking-com to confirm that they have received the full amount for the rent due. Has the guest's credit card been refused and I wont get paid and I even reimburse him for the days not booked? I do not have any other explanation for these mafia-like threats.

Why can't booking com confirm that the rent has been paid and I will get it (very much) later???

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Jo Cerise Lewis 1 year ago

Hi George,

I had this problem.I  have 3 bookings back to back coming up. I had my first arrived last week, the room wasn't ready but excepted him in as he drove from Hove to get here., I did my utmost to make him feel welcome.My advice is to block your calendar until you are ready .