Margarita Mamikonyan

I can't get in touch with my guest. What should I do? 

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Thuild - Your … 5 years ago

Dear Margarita,

When this happens, I call BDC partner support line and tell them to contact the guest themselves.

If they do not show up until our check-in deadline, I charge them for the whole reservation (a no show).

That's how I proceed and that's how I recommend you to do it.

Best of luck,

Zsolt - www.thuild.com