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Mean value of rating

If anybody knows: My last guest rated everything with a 10.  How can the mean value be a 9?????(Any previews rates where also a 10.) Thank you in advance!


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BrookAve 2 years ago

 

Hi 

There is no mean value. Nothing is linked nor calculated.

 

The guest sees a slider bar for each one including the overall.

So its all manually done by Guest.