My Account Has Been Disabled (Right After Setup)... I don't Know Why.

I had just finished setting up my family's boutique hotel on booking.com... I received the welcome email that told me to "create a password".... I even have a booking ID...

When I clicked the link to add a password, and put my email, it told me that my account had been disabled. I dont know what to do... or how to get it fixed... 

What might be the problem?


BrookAve 4 years ago


Hi Wanjiru Lenana


For account assistance please reach out to the BdC support team by phone directly. See below for contact info.




Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

Anas Qlai 2 years ago


I tried to list a property to my account but when I finishing the account disabled!!!! I'm tried to call the support but the numbers doesn't working!!! Please help me I don't know how to do, I contacted all you support without any response