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My property is closed and not bookable

I cant find a way to upload a video of my property and my property is closed until i do that. 


Profile picture for user marzena.gios.booking.com m
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Marzena Lasocka Gios 1 year ago

Dear Seamus, 

I hope you are doing well.

There are few things you can check in order to understand why your property is closed:

- check if the Calendar is opened and rates and availability are loaded

- check your inbox (both Extranet and email address) for any emails regarding property closure

- check Home page: maybe your property location needs to be verified before going live - https://partner.booking.com/en-gb/help/first-steps/what-does-property-l…

 

You can get in contact with our Partner Support. Please enter to extranet > Inbox > Booking.com messages > on your right hand side, there is a blue button Compose a message > select a relevant topic and subtopic. 

Our 24/7 partner support team is available on one of the numbers listed https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us

I hope this will be helpful to you! Will you let me know if I can help further? Thank you!

Best regards

Marzena - Booking.com

 

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Seamus Mullen 1 year ago

Thanks very much Marzena. I have being using booking.com for a few months and only inputted my property ID a short while ago. Can booking.com help me to complete the verification process? I cant seem to upload a video anywhere and my property is on airbnb but i cant see where i put the listing link to it?

Thanks,

Seamus

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Marzena Lasocka Gios 1 year ago

Dear Seamus, 

Thank you for your reply.

The verification of the property can be done by sincronization of the calendar with other OTA as well.

I saw that you started the sincronisation of the calendar with Airbnb under the id 8351430. I saw that the exportation is missing. Please enter to extranet > Calendar and pricing > Sync Calendars. Once you do it, please reply to me so I can double check. 

I hope this will be helpful to you! Will you let me know if I can help further? Thank you!

Best regards

Marzena - Booking.com

 

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Seamus Mullen 1 year ago

Hi Marzena.

I imported the airbnb calendar onto my booking.com extranet account. I also exported booking.com calendar to airbnb account. Hope that is okay.

For whatever reason my house appears twice in booking.com. I mean it has 2 different property IDs. I dont know if that is causing difficulty? Thanks for your help so far.

Regards

Seamus

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Marzena Lasocka Gios 1 year ago

Dear Seamus, 

According to this message under the id 8351430 ''Partner's location has been verified on 2022-03-29'', the verification of the property was already done on the 29th of March by synchronization with another OTA. 

I saw that there are two registers for the same property. Probably you did the registration twice of the same property: the register 8351430 is with status open for bookings and 8352279 is with status duplicate. 

Best regards

Marzena - Booking.com

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Seamus Mullen 1 year ago

Hi Marzena,

Thanks for that. Does that mean that my property is open for bookings now or is there sonething else i need to do?

Regards,

Seamus

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Marzena Lasocka Gios 1 year ago

Hello Seamus,

Your register is open for reservations. For now, there is nothing else you need to do.

Best regards

Marzena - Booking.com

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Seamus Mullen 1 year ago

Thats great Marzena. Thanks so much for all your help.

Regards,

Seamus

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Isle of Wight … 1 year ago

Yeah and sometimes you do all this and still a property is not open .... and you message support and they spew out the nonsense about their "specialized team" will respond in 10 days, yet nothing ever happens .....

BDC is poor .... very, very poor ......

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Seamus Mullen 1 year ago

Hi Isle of Wight,

Thanks for your reply. I did get sorted out and got open again thanks to the help on this forum.

I hope your experiences with BDC improve.

Regards,

Seamus

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Kenan Karčić 1 year ago

Hi,

I can't find my property on booking.com nor I received any reservation from clients for months. Never received verification by post nor by call, lost many potential earning because of this. Really frustrating. 

Please help to get the property back to be listed and available for booking to clients. 

Br, Kenan