my property is not live yet. have issues with address

registered my 5 properties week ago and did no go live yet.

i think there is an issue with the address as there is no registered road address as the apartments are located in a small village . i have placed an existing near by road address but pined the propertys location manually.

please assist

thanking you in advance 


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Marzena Lasocka Gios 1 year ago

Dear Partner, 

I hope you are doing well.

There are few things you can check in order to understand why your property is closed:

- check if the Calendar is opened and rates and availability are loaded

- check your inbox (both Extranet and email address) for any emails regarding property closure

- check Home page: maybe your property location needs to be verified before going live - https://partner.booking.com/en-gb/help/first-steps/what-does-property-l…


You can get in contact with our Partner Support. Please enter to extranet > Inbox > Booking.com messages > on your right hand side, there is a blue button Compose a message > select a relevant topic and subtopic. 

Our 24/7 partner support team is available on one of the numbers listed https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us

I hope this will be helpful to you! Will you let me know if I can help further? Thank you!

Best regards

Marzena - Booking.com