My rooms are closed and whatever I do they won't open

Prior to connecting to cloudbeds channel manager I marked my rooms as closed to prevent double booking. We have now successfully connected the two platforms and can change rates on cloudbeds which update on Booking.com.


However, I can't get the rooms to open again!

BrookAve 2 years ago


Hi Jackie

As you are using a 3rd party CM ,you will need to contact them first.



If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox