Need some help regarding our property description

We have just listed our property on booking.com and filled in as much details as we could.When finishing our listing we noticed that the main description says we have a private pool which we don't. How can this be changed please?

BrookAve 3 years ago

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Jacqueline WILSON


Simply go to Extranet > Property > View Description.
Now use the Submit Revision feature to request changes as directed.


Note: The general description is generated based on what you enabled under rooms, facilities and services pages.



Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Profile picture for user Account Advisor Shirley a
Account Adviso… 3 years ago

Hi Jacqueline WILSON,


Your property description is auto-generated based on what you have selected under Facilities & Services and Room Amenities. You may have accidentally selected 'Yes' to 'Pool' so you can simply untick this. If you are noticing the description has not updated, you can reach out to our Content team for them to review. Please note that our Content team are experiencing delays so may take some time to get back to you.


Kind regards,

Shirley E.