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New partner series: how to handle guest payments?

Hi everyone,

Welcome to the Partner Community!

When it comes to managing guest-related tasks, one of the topics I see our new partners asking about is how to handle guest payments. So hoping to give you helpful information, I prepared some answers for you:

     1. How can I see my payment preferences?

Good question! First things first, when you’re logged in to your extranet, click on the Finance tab to see which payment preferences you selected during your registration. 

     2. If a guest books my property, how do I get paid?

When a guest books your property they pay depending on the payment methods you chose, for example, by paying online, at your property or both.

     3. Can collect payments from my guests and then pay me? can help you with payments. The service we provide is called ‘Payments by’. You can find out if you’re eligible by clicking on the Finance tab and searching for one of these pages: Payments by or Online Payments.

     4. What are the benefits of using Payments by

Depending on your situation, Payments by can help you with a variety of things:

  • It helps your international guests because we collaborate with payment providers across the world. 
  • It leads to fewer cancellations because guests who pay online at the time of booking cancel less often.
  • It gives you peace of mind when it comes to invalid cards or fraudulent bookings because we’ll securely take care of everything for you.

If you’re wondering about when and how you’ll get paid, you can read more about Payments by here

     5. How can I handle payments myself? 

There are two ways of doing this: you can charge your guests via credit card or they can pay you at the property in your local currency. 

By taking a look at the insights and FAQs available for you, I’m sure that you’ll get a grasp of handling guest payments in no time! 

Do any of you have tips on handling payments?

👉Click here to find the rest of our weekly onboarding post series for new partners.

David Waggoner 1 month ago

You did not help me in any way and have not paid me. I look at you as thieves as you have taken your commission and have not paid me. I am reporting g you to my local police as a scam, my bank, the better business bureau and the United States department of cyber crimes. 

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Didem - Commun… 1 month ago


Hi @David Waggoner,


Thank you for sharing your feedback. And I'm sorry to hear that you haven't received your payout. Have you called our support team to ask about the reasons? You can call the team on one of these numbers if you'd like more information. They'd be happy to check this in detail for you.

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AG Lodging 1 month ago

We will not use such wording as the previous partner, but we do agree that payments and partner support are the weakest parts in the system. It's really questionable why Booking, as a reputable company, is unable to provide an efficient way to manage payments like Airbnb does.


In order to keep point of view objective, we will not describe particular details, but suggest partners to read discussions on this forum and to make their own opinion.

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Didem - Commun… 18 days ago


Hi @AG Lodging,


I appreciate you taking the time to share your feedback. It's valuable as it helps us improve.