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New partner series: making your property page stunning

Hi everyone, 

I’m happy to welcome all our new partners in the Community!

As a community manager, I read a lot of your questions and suggestions here. There is no doubt that increasing revenue is an essential goal for you. To increase your revenue, you will want to receive more bookings. One of the things you can do to receive more bookings is to improve your property page. 

I’d like to share these tips with you which I believe will make a difference for your business. 

👉 One way to make your property page stunning is to use photos that match what your ideal guests might want. For example, if your target guest profile is families, it will make sense to add photos of families or facilities families will be interested in such as cribs or high chairs. 

👉 An increased property page score can help you get more bookings, so make sure to add more content — at least five photos of your property to your Booking.com property gallery. For example, you can include photos of each room, your facilities and amenities. It will be important to give an idea on how the interior and exterior of your property look like.

👉 While adding photos, not respecting image and editorial guidelines will lead to a delay in showing photos of your property on the frontend of our platform. We created these requirements for you to follow so that we ensure together everything goes smoothly. 

Besides photos, there are other types of content you can add to your property page to improve your listing such as room information, property facilities, property description and information to personalise your profile. 

But for now, you can start uploading your photos in the extranet or Pulse app with this how-to guide.

Happy photographing!

👉 Click here to find the rest of our weekly onboarding post series for new partners.


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Hilary Garber 2 months ago

@Didem - Community Manager  I received the property verification letter via mail with the verification code but I do not have/cannot locate the "Confirm Property Location Banner" - please advise how/where to input this code so my property can be fully verified.  Thank you!

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Didem - Commun… 2 months ago

 

Dear @Hilary Garber,

 

Good question. Thank you for asking and welcome to the Community!

 

In this post and the links attached, this is written:

 

If the banner isn’t visible:

 

You can disregard the letter.

 

If the the property’s location confirmation banner is still visible in the extranet:

  1. Log in to the extranet.
  2. On the banner, click on Confirm location.
  3. On the Partner Verification Portal, enter your unique code and click on Submit.

I hope this will help you!

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Hilary Garber 2 months ago

Thank you for the quick reply. The letter states that if I use the code my property will be fully verified and I'll "have full access to our extranet". Right now my access is still limited (no prepayments, no non-refundable options). What do I need to do so I can take advantage of these other options?

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Didem - Commun… 2 months ago

 

Hi @Hilary Garber,

It's my pleasure! Thank you too!

These are new partner restrictions. I talked about them in this post. I kindly recommend reading the attached link in this post which I believe will be helpful for you. These restrictions will be lifted once your property's verification process is completed.

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Fluff (new account) 2 months ago
  1. your link returns a 404 error.
  2. Your statement is not entirely correct as per @Hilary Garber  post, Our 9 month VERIFIED property is still suffering silly restrictions.
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Didem - Commun… 2 months ago

 

Hi @Fluff (new account),

  1. Thank you for letting me know, I appreciate it! I revised the link and it's working now.  
  2. In that case I'd like to make a gentle suggestion to please to check with our support team on the reasons. 
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Hilary Garber 2 months ago

Thank you for the additional information, I checked on it and the info references to verify the property with the letter/video or phone call to become fully verified. As I have the letter, but no place to enter the code, what do I do now to verify my home?

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M Adamopoulou 2 months ago

Thank you Didem for this helpful information you shared with us.

 

Wish you a lovely weekend. 

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M Adamopoulou 2 months ago

Surely photos are very catchy so we should try and have best shootings.

 

Most guests don't read descriptions prefer to look at photos.    

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Suwannee 2 months ago

Surely a great addition would be properly written descriptions.

The automatically generated ones are flat and woeful, often with incorrect grammar and disjointed. Of course we can work with suggested key words for search results and accept limits on waxing lyrical BUT this would go a long way to improving 'the sell".

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Didem - Commun… 2 months ago

 

Hi @Suwannee,

 

Thank you for your input on this topic!

 

I'd also like to welcome you and other partners to request changes to your property descriptions when needed. This post and the attached link explain how. 

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Sam Rothstein 2 months ago

Hi Didem! I own an RV park in Buena Vista Colorado at which we rent out RVs on a nightly basis, and for some reason I am unable to get an Account Manager to help me with my listing. Specifically, when I set up the listing I was concerned with the predetermined names that Booking.com offers because "one bedroom house" and "two bedroom suite" etc are not accurate depictions of what we offer. I mentioned this to Booking.com customer service and they said that a combination of good pictures and a solid description should be enough to inform customers that they are renting an RV and not a house. Unfortunately 2 of my first 3 reservations ended with very dissatisfied customers and negative reviews that have hurt my business.

 

I know my business may not be relevant to booking.com as we are only a couple listings, but it is very important to me. On top of that, I do plan on expanding our offering to include up to 40 RVs for rent over the next year. With that in mind, I need a solution to this problem.

 

My research tells me that Booking.com is able to change the names of the accommodations online with the use of an Account Manager. Doing that would effectively solve this problem and set me up for success. Is that something you can help me with?

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Didem - Commun… 2 months ago

 

Hi @Sam Rothstein,

 

I understand, thank you for sharing! 

 

I'd like to recommend following these steps to rename your property listing's title.

 

Would you like to take a look and let me know if this way is working for you?

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Sam Rothstein 2 months ago

Thank you for the response! I am able to change the name, and I will. I am still concerned about people being confused when booking though. Are you able to help me get the actual room names changed? I see that other properties are able to do so, and I really think that would solve ANY future problems with customers. 


At the end of the day, I want to be able to use your platform, but if I am constantly having to manager unhappy guests it is not going to work.

 

Thank you again for your help!

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Didem - Commun… 2 months ago

 

Hi @Sam Rothstein,

 

You're most welcome and I wish I could make the change you're asking for for you!

 

I spoke with my colleagues and they recommended using standard names as described here.

 

Maybe you could ask for assistance about this from our support team again?

 

I hope you will find a solution very soon!

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M Adamopoulou 2 months ago

Hi Sam and welcome to the Partner Community. 

 

As Fluff mentioned above property support is not what it used to be.

 

Maybe you should clearly add to your title  that you rent RV.

 

Photos help a lot.

 

Wish you luck.

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Sam Rothstein 2 months ago

Thank you for the response and suggestion, M Adamopoulou

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M Adamopoulou 2 months ago

My pleasure Sam,

 

Please give us feedback if yo find solution.  

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Marek Krajecki 2 months ago

Thanks for sharing this valuable information. 

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VASSILIKI AFTZI 1 month ago

Hello everyone, 

I am in the process of waiting for my property to get verified. How long should that take? Is there a way to actually follow up with the process? 

Also, when I enter my VAT number, it keeps saying that the VAT number is invalid which is not correct for sure. I enter correctly my official VAT number. 

Finally, I have been unable to get any support. Is there any support line call or chat or email? 

Comparing to other booking sites, booking.com has been the most difficult to navigate and not very user-friendly. 

Thank you for any insight! 

@Didem - Community Manager 

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Didem - Commun… 19 days ago

 

Dear @VASSILIKI AFTZI,

 

Thank you for sharing your feedback! And I'm sorry for your troubles. Has this been solved? 

 

You're always welcome to call our support team on one of these phone numbers listed here.