new property

hi. we just open our property at booking.com. Now, the status is still close. we want to know when it will be open?

Profile picture for user aleksandra.tregubova.booking.com a
Aleksandra - C… 1 year ago

Dear partner,

I hope you are well.

There are few things you can check in order to understand why your property is closed:

- check if the Calendar is opened and rates and availability are loaded

- check your inbox (both Extranet and email address) for any emails regarding property closure

- check Home page: maybe your property location needs to be verified before going live - Verifying your property location

You can get in contact with our Partner Support.

Please go to extranet > Inbox > Booking.com messages > on your right hand side, there is a blue button Compose a message > select a relevant topic and subtopic. 

Our 24/7 partner support team is available on one of the numbers listed here - How you can reach us?

Let me know if I can help you with anything else?

Best regards

Aleksandra - Booking.com