Onboarding help for new partners: Hot Tip #4 - Can you collect damage deposit for me?
Hot Tip #4
Welcome back to our Hot Tip Series for new partners. This week we will focus on damage deposits.
Can you collect a damage deposit for me?
We understand how important security is, so we encourage you to ask your guests for a damage deposit. The amount can be indicated in the extranet under your Property -> Policy section and can be collected via several ways.
You can collect it cash upon arrival or pre-authorise the guest credit card for the amount of the damage deposit. If your property is on the Exclusive Payments by Booking model (meaning, Booking.com is facilitating your reservations and is collecting payments from the guest on your behalf and is paying you afterwards via bank transfer), then you have the option to allow Booking.com to collect the damage deposit on your behalf. This can be also set in your extranet under the policy section.
For more information, please have a look at How can I set up a damage deposit and How to handle property damage by a guest.
Please get in touch if you have any questions or require any help. You can compose a message via the extranet under Inbox > Booking.com messages. Otherwise click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Our 24/7 partner support team is available on one of the numbers listed in your extranet or check out the overview of where you can reach us.
I get messages my property now live I have to go to the homepage then I should click open button but I try many time not possible I see closed/bookable I already updated everything still nothing I try to contact but no answer
Thank you for your message. We want to make sure we give you the right support for your situation. Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
Thank you so much for your help, Evana Ghidinelli!
Hi Didem, I am having such a hard problems operating this site. I have two duplicate listings, I cant set up payments, nobody to help me when I call! How do I fix this issue? I keep canceling reservations, I need help
Hi JeanClaude Msimbe, I'm very sorry to hear that, and I totally understand.
Have you tried calling one of the numbers to get help from our support teams? https://partner.booking.com/en-us/node/2170/
Otherwise, have you by any chance searched among our Partner Help articles to see if the information you need is there? https://partner.booking.com/en-gb/help