Onboarding help for new partners: Hot Tip #4 - Can you collect damage deposit for me?
Hot Tip #4
Welcome back to our Hot Tip Series for new partners. This week we will focus on damage deposits.
Can you collect a damage deposit for me?
We understand how important security is, so we encourage you to ask your guests for a damage deposit. The amount can be indicated in the extranet under your Property -> Policy section and can be collected via several ways.
You can collect it cash upon arrival or pre-authorise the guest credit card for the amount of the damage deposit. If your property is on the Exclusive Payments by Booking model (meaning, Booking.com is facilitating your reservations and is collecting payments from the guest on your behalf and is paying you afterwards via bank transfer), then you have the option to allow Booking.com to collect the damage deposit on your behalf. This can be also set in your extranet under the policy section.
Please get in touch if you have any questions or require any help. You can compose a message via the extranet under Inbox > Booking.com messages. Otherwise click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Our 24/7 partner support team is available on one of the numbers listed in your extranet or check out the overview of where you can reach us.