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Owner

Hi,

Just few days ago I opened new destination. Now we have 3 in booking.com. We started to get bookings immediately but the system don't allow customers to book "non refundable" rate. Now I had to close all days to avoid more booking with standard rate because customers are asking why they cannot choose the lower rate.

Best regards

 

Petri

 


Profile picture for the user s
9
Sharonpowney 3 years ago

Sounds like you haven't set up the non refundable rate in the new property.

Check this using Rates, Calendar - open in List View and open on left to see rates that are available for the property.

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Messner 3 years ago

Yes I have set up the non refundable rate.

Profile picture for the user s
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Sharonpowney 3 years ago

This is partner forum not helpdesk.  Sounds like you need to contact them.