Prepayment restrictions (credit card restrictions)

You are currently ineligible for prepayment and non-refundable policies. To keep Booking.com safe, we wait until partners have a little more experience with us before they can set this up.


Littoe more experience with booking? How many bookings needed? Or reviews needed? This is frustrating that guest can cancel anytime because they are not charge,. Yes booking review their credit card (we cannot view them) but how can we charge them if they dont show, or they cancel. We like to do prepayment and yet its restricted. When can we allow to do it? Hope anyone help me please. Any information 

BrookAve 3 years ago


Hi Matija Kuljača


I would suggest then you pick up phone and ring the support team to ask for an exception for them to enable the Payments By Bookng.com feature.

Can you see it under the Extranet > Finanace Menu > Getting Paid as an option to sign up?

as you did not actually mention it I can only assume you may not have tried.






Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.