Price Match

Hi Natalie

Not sure where you are seeing that. If BdC are offering that to the Guest you should still be getting paid by BdC the price you set.

Its also not a default feature. I have never seen it.

Contact partner support and then come back and let us know what they say and if its something else etc.

Reminder you cannot post actions requests or any action request on here.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us

Ps: your profile is missing your listing link, please add it so we can review 

Hi Natalie Groves,

The Price Match refers to if a guest is able to find their reservation for a cheaper rate on another website for the same property and stay dates/conditions. It does not refer to the property having to price match with a different property etc.

You may be applying different rates across different websites intentionally or unintentionally. If they are unintended, we've developed the Price Performance Dashboard to help you spot price differences online. If you are noticing a lot of price differences, I'd recommend having a look at this article for tips on how to correct them. Tips for spotting and correcting unintended price differences.

Kind regards,

Shirley E.