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Sorry to hear about your arbutus since this is only a Partner Community you have to resend your message request through your Extranet inbox directly to BDC.

Keep well ?

Hi 

1. 5 months? have you actually phoned the BdC Partner Support at all? Ask for alternative method, see 3 methods below.  
2. Remember you are not addressing BdC on here.

SAVE this page - 

 > Visual : Contact BdC Partner Support as a Registered Partner - Private Number Versus Public main lines

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us