Received a booking reservation even though we have specifically booked out on our availability calendar the period guest has booked how do i cancel the booking email the guests direct
Question urgently as we have only just registered with booking.com and received a weekend full of wonderful guests who are still enjoying their experience here at la Chabotterie in France however to my dismay i clicked on a new reservation to see that in the dates that we have deliberately closed off in red as instructed a new booking has come for a weekend when we are not here on the premises but back in the UK do not understand how a booking can still be made when the calendar specifically says we are closed ? How do i cancel the reservation as it is not professional to do so but we are away ? help urgently please.
kind regards Suzanne Powell La Chabotterie