Hi I need advice. I had set up my account. But not my banking side. To receive funds. Due to the pandemic I was forced to take in a roommate and I believed I had cancelled all. My account dates. Apparently not. Then I get an email says that a cancelled reservation hasn’t received funds. Which I never received to begin with since my bank info wasn’t even up. Anyone know what to do with this? I don’t want a traveler out of money but my business is shut down now so I am in a pickle how do I refund for something I never received? Help!
You have posted this on the partner forum so we cannot help with a refund. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
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Hi I need advice. I had set up my account. But not my banking side. To receive funds. Due to the pandemic I was forced to take in a roommate and I believed I had cancelled all. My account dates. Apparently not. Then I get an email says that a cancelled reservation hasn’t received funds. Which I never received to begin with since my bank info wasn’t even up. Anyone know what to do with this? I don’t want a traveler out of money but my business is shut down now so I am in a pickle how do I refund for something I never received? Help!
You have posted this on the partner forum so we cannot help with a refund. Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us