Reservation No Show and the Guest suddenly came in the morning

dear Booking.com team,


Warmest greetings from favehotel Palembang....


Regret to inform you that we have a case. There is one reservation that the guest came in the morning and we had do mark as no show for this reservation through Booking.com extranet. Could you help us to solve this case, please? If there is any question, do not hesitate to contact us. Thank you for your cooperation. 


Best Regards




Profile picture for user barry.reilly.winnov.net b
BrookAve 3 years ago

1. Your are not addressing booking.com but partners.


2. No show cane be marked by 1am of the night of the date after check-in.  

Assuming guest booked more than one night then you simply undo the no show.


By message or phone support team