Shows sold out wrongly

Shows sold out wrongly, it is because of check in time.. can anyone help in change the time of check in

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Leandri Klopper 5 years ago

Hi there,

I see no one has responded here.

I don't know what to say about it showing sold out wrongly but I can advise you where to create set in stone check in and check out times.

Under the Property tab select Policies. Under Guest Information you can create a policy that can tell your guests when they can check and out, it even shows on the booking that they agree to the terms.

Hope this helps!

hector 5 years ago

Your property will show up on BDC guest searches on that evening as 'sold out' after the check-in times have passed.

As Leandri says make sure your Check-in and check-out times are correct in Guest Information.

Officemiris 5 years ago

Hi there. Very happy to have a chat, specially when I need help lol. I've updated the check in and check out but property still sold out on site. I'm not happy :-(

Specially when support needs to come from the site.

Thank you

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fluff 5 years ago

You could just add availability. Have you had a cancellation that has knocked your availability? You can also set the system to automatically replace availability after a cancellation.

Is it showing sold out as a single date, a short range of dates, the entire calendar....?