suspension

I received this email today by what looks a suspension of my account. I'm not sure why as we have only just registered with booking.com. Having done a bit of research apparently we should have received a letter with a 6 digit code to confirm our verification. No letter has arrived. I've requested another copy of the letter. Is this why I've been suspended. 

Already had one cancellation because they think we are closed.

Does anyone have a telephone number for booking.com so I can ring them.

This is very frustrating.

Any help will be greatly appreciated.

Nick

Dear partner,

To start, we want to thank you for choosing to list your property with Booking.com.

We take pride in offering guests the largest and best selection of accommodation, from hotels to homes and everything in between. To ensure we maintain this high standard of quality, properties who do not meet it will be asked to undergo a quality review process.

We’re sending this email to let you know that your property has been one of those selected.

What does this mean for you?

This process can take up to 10 days. After the review is complete, we’ll be in touch to inform you of any next steps.

As per article 7.3c (iii) in your General Delivery Terms, during this verification process your property will not be open to receive new bookings. However, we kindly request that you honour all existing reservations.

Additionally, if you are using Payments by Booking.com, any pending payouts will not be released during this quality review process.

If you have any questions or concerns, please reach out to your account manager or Local Partner Services. Please refer to article 10.2 (V1) of our General Delivery Terms, the Extranet and Partner Help for more information on our complaint procedure. Thank you for your patience and understanding during this process.

Yours sincerely,

Booking.com B.V.