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We decided to have a no children policy at our accommodation, what do I do if someone arrives with a baby?

We decided to have a no children policy at our accommodation, what do I do if someone arrives with a baby? 


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Ivana - Commun… 1 year ago

Good morning Tracy, 

greetings from Booking.com. 

If you have indicated the no children policy on your Booking.com listing, the guest would have been informed during the booking/searching process. If the guest still arrives with a child, customer service can assist in relocating the guest. 

Please get in contact with our dedicated partner support to ensure that the policy settings for your listing are correct.

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message)  or tap More on the Pulse app

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages.

I hope this helps,

all the best

Ivana