Inactive user

We have not finished our terms and conditions and have two bookings which are NOT suitable

We need to put a minimum of 7 days which we did but it has not saved as we have two seperate bookings for 2 days with no deposit.  We have very expensive new furniture and accessories and Euros 300 is not high enough deposit and the bookings say no deposit!  I have not even finished setting up my account and have not received a letter so wht are they able to book already.  This website os so confusing and I have been trying to get a telephone number where I can discuss this.  If I cannot resolve this I will close the account immediately.