What is the best way to charge a customer for a no show with a manual credit card entry?
We just started with Booking.com and I have to admit that this service is extremely difficult to use. We have two properties: one in Europe and one in the USA and the one in Europe is collecting payments on our behalf however the one in the USA is not. The one in the USA is allowed to collect cash payments only for some mysterious reason.
Anyhow, we already have had 3 no shows and 0 guests who actually stayed with us. Booking provided us with the credit card info of them but how do we actually collect the payment? Which service works the best in the USA for this type of rental business? I'm also afraid that the customer will dispute the charge and our newly opened account will get in trouble.