What is the best way to charge a customer for a no show with a manual credit card entry?

We just started with Booking.com and I have to admit that this service is extremely difficult to use. We have two properties: one in Europe and one in the USA and the one in Europe is collecting payments on our behalf however the one in the USA is not. The one in the USA is allowed to collect cash payments only for some mysterious reason. 

Anyhow, we already have had 3 no shows and 0 guests who actually stayed with us. Booking provided us with the credit card info of them but how do we actually collect the payment? Which service works the best in the USA for this type of rental business? I'm also afraid that the customer will dispute the charge and our newly opened account will get in trouble. 

BrookAve 1 year ago





  • no such thing, if you never setup prepayment .
  • its not difficult at all, you just have to do your homework first. 
  • setup prepayment with a 3rd party not BdC,
    • add the process into NEW Reservation message template.
    • add a time limit too. so when they fail to comply ,
    • you click Request Cancel then option 1.
    • expedite via partner support
  • invest in a channel manager if not already doing so


 no one here but us leprechauns , contact partner support.


  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 


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Michael Gawrychowski 1 year ago

Thank you for your response. It's really helpful! 

Which 3rd party company would you recommend for processing prepayments?